If you’ve passed by our Contact Centers on either campus lately, there’s a lot of buzz happening.
Our colleagues in this area are fielding a record number of calls, all while navigating our systems and providing the best customer experience possible.
But do you ever wonder what type of exchanges are occurring over the phone lines? And what our customers are saying about this experience? Employees can listen in on a selection of calls that the Contact Center handles at National Life Today.
(Sorry, but this feature is only available internally.)