As we close out the year and our The Good We Do campaign, we wanted to share one more story about how we serve our customers in so many different ways.
Jodie Grandbois works in the Call Center now but she’s worked in a number of different areas of National Life over her 37 years with the company.
Through it all, she’s been focused on The Good We do. Here’s what she told us:
I started with National Life 37 years ago as a Temp Employee in the New Business department where I would set up the clients’ application by stamping a policy number on the application and typing up an underwriting worksheet for the underwriters to write their notes.
After a year, I transferred to Product Development where I worked closely with the Actuaries who developed our insurance products. I tested the premiums, cash values, death benefits, etc., on our new issue and inforce illustrations before they were released to our agents.
After 17 years in Product, I transferred to the NRPA, (National Retirement Plan Advisor), where I did plan valuations for many companies’ 401(k) plans. NRPA was a Third Party Administrator. The department was sold to Pentegra after me being with them for 10 years. I then was in a position where I needed to reapply to National Life.
Kathy Laughlin, hired me to work in Contract Change to do many manual calculations that our systems cannot handle and process after issue changes on inforce policies. While I was in that position, I decided I wanted to work in the Contact Center.
I wanted to speak to our agents and clients to figure out what their needs really are, and provide the all options that our products have, to better help our clients keep their policy when it may not be affordable any longer.
I was hired in the Call Center, around 4 years ago, where I enjoy speaking to our agents and clients helping them understand the value of insurance and the protections it offers. The best part of working in the call center is when you go home at night or go on vacation, your work does not go with you, as every day is a new day in the call center.