Prudential Retirement strives to provide the best possible customer service, which includes
assisting all Plan participants in a prompt and efficient manner for technical issues they may
experience when logging into their online Prudential account.
To that end, effective January 1, 2019, calls placed by our Plan participants for technical
inquiries including things like password resets or other online access issues will be directed
to a dedicated technical support center staffed by trained representatives who can assist and
resolve technical issues promptly. Further, this call center has expanded weekday hours and
will also be available on weekends, making it even more convenient for you to get the
technical support you need.
An important item for you to be aware of: All other Plan participant inquiries that are account
related (e.g., account balance inquiries, questions about available investment options) will
continue to be answered by the participant call center, subject to the hours of operation
already in place.
We thank you for the opportunity to service your retirement plan needs.
Prudential Retirement