There’s a lot to be learned from our customers about what we’re doing right so we can do it again and again.
The Customer Experience Center records comments from customers who’ve had interactions with our team members.
The feedback is gratifying when it’s so complimentary. But even critical comments help us understand where we might improve in the future.
Here’s another sampling of what we’ve learned from the feedback line recently.
Becky was amazing with new business information. She was very helpful and assisted me with running an illustration. I always love working with NLG! Thank you.
I spoke to an amazing consultant Tinu. I have never been given so much attention and I appreciate that you have such amazing people on your team.
Hector was excellent. Thank you!
Ariel deserves five stars. She was very helpful and thank you!
I had the pleasure of working with Jalyn. She did an outstanding job. Very informative and patient. Mush appreciated.
I spoke to Ariel and she was pleasant, polite and very knowledgeable. She gave me info that I was not aware of and she allowed us to understand it. Yay Ariel!
Lilian assisted me with a policy. She was extremely nice and gave me great customer service. Thank you so much for having reps like this working for NLG!
We’ll continue sharing this kind of feedback for everyone.
And if you have anything similar from your area of the company, please share it with us at communications@nationallife.com so we make sure everyone knows about it, and can learn from it.