Customers continue to let us know how our team members’ work has contributed to their delight with National Life.
The Customer Experience Center solicits feedback after working with our customers.
The CEC keeps track of the input, both good and bad, as a way to help make sure we continue doing a great job or improving where we needed.
Here’s the latest dispatch from the phone lines.
Tammy was very helpful, nice and understanding. She did a great job and thank you!
Pete was excellent. Very understanding and explained it to me very well. Was professional and gave me great advice.
Tanya was so helpful, and I appreciate the service she gave me. Was so professional.
I would like to take minute of my time, to let you know about Pete. Mr. Belair was Very pleasant and knowledgeable with helping me with my annuity during a rough time.
Spoke to Vikki and she made it very simple. Her voice was calming, and I am pleased with the service she provided. I wish you all well.
I want to thank Tamorah and Cindy for their patience helping me resolve a challenge
I want to compliment Tamorah for a very awesome Customer Service experience. She was very relaxed, very polite, and empathetic. I would give her a 10 for superior service, with ten being the highest.
I just called to say Thank you thank you to Cindy and Ariel. They were so helpful and kind with the answers they provided.
I was helped by Debra who helped me solve my issue in a very professional way. I want to them her and your company.
Olivia was excellent. I would give her a 10 out of 10 and I appreciate you giving me the opportunity to let you know she is doing a great job!
Tonya was great. I am incredibly pleased with her attitude and professionalism.
Wendi and Eliana were great. I want to give them a big shout out as today’s call was very helpful to me.
Israel was very kind and personable. You have chosen great representatives for your company.
I talked to Noah again as I called and got him the last time. He is the best help that I have ever received. He is so knowledgeable, helpful and kind. Thank you very much!
Amber was very helpful. I had a bunch of questions and took the time to answer all the questions I had.
Sharon did a fantastic job helping me so much. She was able to really give me clear direction on how to move forward in the future. She was clear and patient. Thank you for hiring great reps.
Bailey deserves a kudos. She went above and beyond in providing more valuable information and this was the best service ever! Thank you!