Cold and flu season hit some parts of the company pretty hard this year, including the always-busy Contact Center.
One week, 50 percent of the team was out sick with the flu and 90 percent of its leaders were.
“Confronted with the severity of this outbreak, I was reminded of something my father taught my 11 siblings and me when we were young: that nothing helps you recover quite like chicken soup!” said Mark Farrell, who heads the Contact Center.
Aria Allen, also a leader in the Contact Center, was all in. She launched “Operation SNIFF – Stop Nasty Infectious Frequent Flyers.”
She worked with NECI to deliver a tureen of chicken soup and also got a big order of Clorox wipes to clean up all of the work surfaces where the flu bug might be lurking.
The idea has proven so popular that there have been additional servings soup in the weeks since.
Food is always a great motivator and the contact center has continued to serve up the grub to reward the hard work that goes on there.
This week a group of 34 people started work at National Life and all but six of them are in the Contact Center.
To welcome them and help the existing team begin to get to know their new colleagues, tacos were served.
Also this week, CEO Mehran Assadi wanted to say thank you to the Contact Center team in Texas.
So he placed an order for Chick-Fil-A for everyone on the desk.
